Return policy

Return Policy

teckiprotvmount will accept returns on most items within 30 days of the delivery date. Buyers are responsible for arrangement and cost of any return shipment. For the terms, conditions, and exceptions related to shipping and/or returns, please continue reading below. By placing an order, clients agree to the below Terms of Service (ToS) in their entirety.

If the product you have purchased is incorrect, defective, or not to your liking, please contact teckiprotvmouny as soon as possible. In order to find a solution which best suits the customer’s needs, teckiprotvmount may issue a store credit, refund, or exchange on any qualifying purchase(s) which fall within the 30-day return period and meet eligibility requirements as listed below.

Please call and speak to a customer service representative prior to ordering if you have questions or concerns, about returns, or refunds on any merchandise. you will be notified of this fact by email with the return instructions upon request.

Buyers are responsible for arranging all return shipments, as well as the cost of the return shipment. teckiprotvmount will not be responsible for arranging return shipments and/or generating return shipping labels; except in cases where the client has received a damaged, defective, or incorrect item(s), or at the discretion of teckiprotvmount and its representatives.

Important Conditions for Returning Products:

1. In order to process a return, teckiprotvmount must receive the original box, manual(s), batteries, and all other materials which came with the shipment in order to become eligible to receive a store credit, refund, or exchange for the product. This includes any and all original packing items such as Styrofoam, plastic coverings and/or cardboard inserts. Each returned product (and included items) must be in like-new condition, fully functional and without any damage, as determined by inspection, and at the discretion of teckiprotvmount Service Department.

2. teckiprotvmount will not be held responsible for products damaged during the return shipping process. Products damaged during the return shipping process will not be considered in like-new condition. Damage is considered any loss in functionality of the product through use, wear, transport, or aesthetic issues including, but not limited to; permanent scuffs, dents or scratches, or any other issue discovered by the inspection staff which may impede the ability to re-sell the product at full-market value. Buyers are recommended to purchase insurance when shipping items back to teckiprotvmount in case of any shipping damage.

3. If a shipment originally qualified for Free Shipping and the returned item is a non-defective product, the original shipping cost may be deducted from the total of the applicable refund.

4. Special Order and Custom Order items (as indicated on the product webpage in the Special Notice block) are non-returnable/refundable. Some products can only be returned for an exchange (e.g., Turntable Cartridges/Styli) if they are defective. (Please see the Non-Returnable/Refundable Items sub-section below for more information).

5. Shipping and handling charges on qualifying orders may not be reimbursed unless it is determined teckiprotvmount is responsible for the issue necessitating the return/replacement of the product(s).

6. In order to return merchandise, customers must first contact teckiprotvmount by email to request a Return Manufacturer Authorization (RMA) Number. The customer may request this number via email or letter. The customer must state the reason for return when requesting an RMA. This initiates the process for submitting a return for review by the inspection staff for a store credit, refund, or exchange. Once a request for a RMA number has been submitted, teckiprotvmount will respond with an email stating the requirements for return within 1-3 business days of the request. Return shipments without an RMA will not be accepted and will be returned to the client.

7. Once an RMA is issued by email, it is valid for 14 business days. The return shipment must be dropped off and processed by a shipping carrier before this timeframe expires. After 14 days following the issuance of the RMA (or end of 30-day return window), the RMA will be canceled and returns will no longer be accepted on that merchandise. Returns received outside of this window will be declined.

8. In rare occurrences teckiprotvmount may determine is applicable for a specific return. This is reserved for situations in which it can reasonably be considered and established, that aesthetic or other damage is present on the returned product and therefore it cannot be sold at full-market and/or open box value. This is reserved for situations to offset the cost of damage incurred prior to the receipt of a return and in lieu of rejecting or declining the return. Again, this will be at the determination and discretion of the teckiprotvmount Service Department.

9. When a returned product fails to meet the established standards or criteria determined by the inspection staff, the return is rejected. When this occurs, no store credit, refund, or exchange will be approved and the product in question will be returned to the client.

10. Please note freight, white-glove services, and any special delivery arrangements are non-refundable in the event of returns or cancellation of orders. These services are provided for an additional cost to the client when appropriate, or at the client's request. These delivery services are non-refundable.

11. teckiprotvmount reserves the right to refuse retail service to any client for excessive cancellations and/or returns (three or more during any three-month timeframe). Any client meeting these criteria may be subject to having their account locked, blocked, and/or deleted at the company's discretion and future orders may not be processed and/or fulfilled. teckiprotvmount reserves the right to cancel/refund any future orders placed by clients who have been determined to fall under this category for repeated requests for cancellations and/or returns.